On July, 23, 2020, the Kentucky Justice Association (KJA) is presenting the “Trial Lawyers Implicit Bias Zoom Program” featuring speaker Pastor Edward L. Palmer, Sr. The program runs from 1:00 p.m. to 4:00 p.m. and costs only $50.00, for all attendees (KJA members or non KJA members), for 3 hours of continuing legal education credit – a great bargain. Your registration fee will go to support one of two charities that you designate when you register. Detailed information about the program and a link to the registration page can be found below for your convenience.
First and foremost, we hope that you and your families are healthy and that you are managing well, personally and professionally, during the ongoing pandemic and social unrest. Please accept our sincere thanks and appreciation for your continued confidence in, and support of, Lawyers Mutual of Kentucky (“LMICK”). We are proud to have you as insureds.
In accordance with the Governor’s May 8, 2020 Order for phase 1 reopenings, including professional service offices (See Executive Order 2020-323), we began a phased reopening of LMICK’s offices on May 11, 2020. Since March 23rd, we’d been working mostly remotely with in-office activity only as absolutely necessary. Since May 11th, however, there has been LMICK staff in the office every day, but some remote work continues. Like you, we are working, homeschooling children, taking care of non-school age children without available daycares and trying to keep ourselves and our families healthy and well. Yet, we remain committed to serving your needs and moving back to a more normal work environment.
First and foremost, we hope you and your loved ones are well and that you’ve settled into a new normal that is sustaining you professionally and personally. The LMICK staff continues to work remotely, but we are responding to all of your needs from assisting with a new claim to processing a renewal application to arranging for electronic premium payments. There may be a slight delay in our ability to address your inquiries, so please be patient and follow up if you haven’t heard from us within 48 hours for electronic inquiries. It will take us longer to handle your communications sent via “snail” mail.
These are uncertain and difficult times to be sure. Most importantly, we hope you and your loved ones are healthy. We anticipate that you are getting a handle on working remotely in what may be our new normal for the foreseeable future. Though risk management advice is not the purpose of this communication, we would be remiss if we did not take every opportunity to remind you of the importance of client communications during this time. Now more than ever it is critical that you have regular communications with your clients and manage their expectations about what you can and cannot do in the current climate. We surmise that a significant number of the bar complaints and/or claims against your coverage during this time will be the result of a failure of adequate communications. This is the time to be more resolute and diligent in client communications.